Returns & Refund Policy
At ZARPOZ, we are committed to providing high-quality smartwatches that meet your expectations. However, if you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns under the following conditions:
Condition: Products must be unused, in their original packaging, and in the same condition as received, including all accessories and manuals.
Non-Returnable Items:
- Used or damaged items (unless they arrived defective)
- Items marked as final sale
- Personalized or customized items
To initiate a return, please contact our support team at info@zarpoz.com with your order details. Once approved, we will provide you with the return shipping address.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 2 business days to the original payment method.
- If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
Exchanges
We only replace items that are defective or damaged upon arrival. If you need an exchange, contact us at info@zarpoz.com within 2 days of receiving your item.
Order Cancellations
Orders can be canceled within [number] hours of purchase for a full refund.
If your order has already been shipped, it must be returned following our standard return policy.
Shipping for Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure we receive your return.
Contact Us
If you have any questions or need assistance with a return, refund, or exchange, please reach out to our support team at: Email: info@zarpoz.com